At Relentless Health and Fitness, we understand that sometimes unforeseen circumstances arise, and appointments need to be canceled or rescheduled. We strive to accommodate our clients while also maintaining the efficiency of our scheduling system. Please review our cancellation policy below:
- We require a minimum of 24 hours' notice for cancellations or rescheduling of appointments.
- Failure to provide adequate notice may result in a cancellation fee.
- If an appointment is cancelled or rescheduled less than 24 hours before the scheduled time, a cancellation fee may be charged.
- The cancellation fee will be equivalent to a portion of the session cost and will be determined based on the specific circumstances.
- If a client fails to show up for a scheduled appointment without providing any prior notice, they may be charged a no-show fee.
- The no-show fee will be equivalent to the full session cost and will be charged to the client's account.
- Cancellation fees and no-show fees must be paid in full before booking any future appointments.
- Payment can be made online or in-person at the time of the next appointment.
- We understand that emergencies and unexpected situations may occur, and we will consider exceptions to our cancellation policy on a case-by-case basis.
- Clients experiencing extenuating circumstances are encouraged to contact us as soon as possible to discuss their situation.
- Clients are encouraged to communicate any changes to their schedule as soon as they become aware of them.
- To cancel or reschedule an appointment, please contact us by phone or email at least 24 hours in advance.
- We will send appointment reminders via email or text message to help clients remember their scheduled appointments.
- It is the client's responsibility to confirm their appointment and notify us of any changes or cancellations.
By scheduling an appointment with Relentless Health and Fitness, you acknowledge and agree to abide by our cancellation policy. We appreciate your understanding and cooperation in helping us maintain an efficient and effective scheduling system. If you have any questions or concerns about our cancellation policy, please feel free to contact us.
